Proactive Shopify support that keeps your store fast, secure, and always selling

Work with a trusted Shopify support agency that guards your store 24/7 and delivers revenue‑driving tweaks.

We usually reply within 2 hours

Truly full-service Shopify support and maintenance

Here's what sets us apart:

Most agencies
Apply updates, but skip custom code
24/7 support, but often slow to respond
App issues cost extra or take time
Speed fixes only when requested
Only fix bugs
You get different devs each time
Hard to reach or slow to reply
You don’t see what work really does
No help with future planning
vs.
What you get with Velt2
Handle all updates, including custom setups
Real-time monitoring and quick fixes in >1 h
App problems handled fast, no extra scope
Speed and UX improved every month
Also improve conversion and UX
Same team works on your store every week
One dedicated point of contact, response in >1 h
Every task linked to clear res
Quarterly reviews and roadmap inc

Most agencies

Apply updates, but skip custom code
24/7 support, but often slow to respond
App issues cost extra or take time
Speed fixes only when requested
Only fix bugs
You get different devs each time
Hard to reach or slow to reply
You don’t see what work really does
No help with future planning
vs.

What you get with Velt2

Handle all updates, including custom setups
Real-time monitoring and quick fixes in >1 h
App problems handled fast, no extra scope
Speed and UX improved every month
Also improve conversion and UX
Same team works on your store every week
One dedicated point of contact, response in >1 h
Every task linked to clear res
Quarterly reviews and roadmap inc

What’s covered in our Shopify support every month

We take care of updates, monitoring, speed and UX improvements, and suggest what to improve next, so your store keeps getting better every day.
Core technical care
  • 24/7 store monitoring
  • Real-time issue detection and resolution
  • Theme and Shopify platform updates
  • Third-party app integration and troubleshooting
  • Checkout bug fixing
  • Script conflicts and emergency fixes
  • Support for Shopify Plus and custom setups
  • QA testing before and after every deployment
+
Performance and UX
  • Site speed audits and tuning
  • Mobile performance optimization
  • Image and script compression
  • UX improvements based on customer behavior
  • Quick wins at key drop-off points (cart, checkout, PDP)
  • Conversion-focused design tweaks
  • A/B testing support
  • Lighthouse score improvement
  • Core Web Vitals fixes
+
Growth partnership
included for Velt2 clients
  • Roadmap planning and feature rollout
  • Quarterly growth audits
  • Strategy sessions tied to business goals
  • Dedicated account manager
  • Backlog prioritization and ownership
  • Weekly planning calls
  • Monthly performance check-ins
  • Slack or direct access to your delivery team

Get ongoing Shopify support that covers both day-to-day fixes and long-term improvements in one monthly plan

Starting from
$ 3 500 / month
Schedule a call with tech expert

Let’s review your setup and recommend the right level of support.

1,000 +
eCommerce projects launched
600 +
eCommerce experts in the team
180 +
active long-term clients, some partnership for 10y+
93
recent customer satisfaction score (NPS)
25
years in business

Here’s how we keep your store running smoothly

01

Kickoff audit

Full review of store setup, custom code, and integrations
Site speed and stability audit
Workflow and communication aligned
Participants: Project Manager and Client
02

Weekly planning

Weekly priorities defined and tracked
Internal daily standups for progress and blockers
Get a weekly status update
Participants: Project Manager and Client
03

Monthly review

Review completed work and progress
Spot challenges, risks, and discuss next steps
Suggestions for technical or performance improvements
Participants: Project Manager and Client
04

Strategic roadmap

Quarterly planning aligned with your growth goals
Review KPIs and feature pipeline
Plan optimizations and experiments
Participants: Project Manager and Client

With Velt2 you get a dedicated eCommerce team focused -  not a faceless support desk

We build a team specifically for you with particular experience required for your project. Team is solely focused on the maximum 1-2 projects. It allow us to reach:

Fast, high-quality delivery

Our team knows your store, your tech stack, and your priorities. We work fast and with precision.

Proactive suggestions

We don’t wait for tickets. Our team shares ideas based on what works in eCommerce and your niche.

Dedicated point of contact

You have one person who knows your backlog, manages priorities, and keeps the team on track.

Continuous communication

Daily updates and shared tools keep you informed and aligned without chasing progress.

Predictable budget

You get results within a clearly defined scope. No vague hours or unclear invoices.

Full control and flexibility

You decide what gets done and when. Adjust the team size or shift priorities as needed.

Velt2 - Long term Shopify Partner

Velt2 is an official Shopify partner with extensive experience providing expert ecommerce solutions to businesses of all sizes.
Our experienced team of certified Shopify experts can create any custom solutions that meet unique business requirements.

Not sure what your Shopify store needs next?

We’ll help you figure it out. Share a bit about your setup or goals, and we’ll send over a clear plan—whether you’re building from scratch or improving what’s already live.

Maris Skujins

Head of BA & Strategy

Talk with our expert

Get answers to all your questions in a free call

Maris Skujins

Head of BA & Strategy

What long-term clients say about working with us

“We had been thrilled to work with your team and hope to cintinue long-term- you have been doing fantastic work!
“Working with Velt2 has been a positive experience, they have consistently kept their timelines & have competent people with the technical expertise to finish the job.”
“Partnering with Velt2’s team allowed us to bring a site market that has 3 to 4 times better performance than any other site”

What long-term clients say about working with us

Support that helps our clients thrive on Shopify

/ New York Times

For New York Times we built the new Shopify store, focusing on complex product personalization for unique gifts, photos & books. We also developed a dedicated order management panel for efficient, secure customer service operations.

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/ Hope

We migrated Swedish fashion brand Hope from Commercetools to Shopify Plus, integrating with ERP - Microsoft Dynamics NAV. We developed a new theme design following their unique brand identity, adding custom frontend logic for advanced product display rules and sizing logic, multi-country support, and Klaviyo integration.

Read more

/ Doors

For New York Times we built the new Shopify store, focusing on complex product personalization for unique gifts, photos & books. We also developed a dedicated order management panel for efficient, secure customer service operations.

Read more

/ Sweet.io

For Doors, we built a custom Shopify marketplace from scratch to support their unique business model. The platform allows independent designers worldwide to connect, collaborate, market, and sell products. We launched the full solution, including SEO and analytics setup, in just 3.5 months, making Doors' vision for a collaborative online space live.

Read more

/ Sphero

For Sphero (US & Global), we migrated their online store to a Shopify 2.0 theme. We recreated custom UI modules, integrated Google Analytics and Google Tag Manager with enhanced tracking, performed SEO monitoring, and optimized performance per Shopify standards.

Read more

/ Satoshi

Satoshi is a modern, high-performance Shopify theme built for speed and UX design precision. Ideal for premium look & feel, it offers advanced customization, lightning-fast load times, and seamless mobile UX - perfect for scaling your store without compromising on aesthetics or performance.

Read more

Get expert Shopify support for performance, updates, and growth

From real-time issue resolution to feature implementation, get technical support that keeps up with your store’s needs and goes the extra mile.

Included every month:

24/7 store monitoring and real-time issue resolution
Theme and Shopify platform updates, including custom setups
Third-party app integration and troubleshooting
Emergency fixes in under 1 hour
Site speed audits and mobile performance tuning
UX reviews and conversion-focused changes
Dedicated account manager who owns delivery
Direct access to your delivery team
Weekly planning calls and monthly performance check-ins
Quarterly growth audits with strategic input
Starting from $ 3 500 / month
Schedule a call with tech expert